Shipping policy
📦 Himalya Quartz — Shipping Policy
Last updated: August 2026
Processing Time
All orders are carefully packed and dispatched within 2–5 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. During peak periods, processing may take up to 7 business days — we'll notify you by email if this applies to your order.
Estimated Delivery Times
We ship worldwide via Standard and Express courier services.
| Destination | Standard | Express |
|---|---|---|
| India | 5–10 business days | 3–5 business days |
| USA / Canada | 10–20 business days | 5–8 business days |
| UK / Europe | 10–18 business days | 5–8 business days |
| Australia / NZ | 12–20 business days | 6–10 business days |
| Rest of World | 15–25 business days | 7–12 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or local postal conditions.
Shipping Rates
- Standard Shipping — FREE on all orders (up to 3 kg)
- Express Shipping — from $30 USD (weight-based, up to 2 kg; exact rate shown at checkout)
Courier & Tracking
All orders are shipped via India Post (international registered/speed post). Once your order is dispatched, you will receive a shipping confirmation email at himalayaquartzdrive@gmail.com and to your order email, containing your tracking number and a link to track your parcel in real time. Please allow 24–48 hours for tracking information to update after dispatch.
Customs & Import Duties
Himalya Quartz ships on DAP (Delivered At Place) terms. This means:
- The buyer is responsible for any customs duties, import taxes, VAT, or brokerage fees levied by the destination country.
- These charges are not included in our product prices or shipping fees and are collected by your local customs authority or carrier upon delivery.
- We declare the full commercial value of all shipments on customs documentation. We do not mark orders as "gifts" or undervalue declarations.
- Please check with your local customs office before ordering if you have concerns about applicable duties.
Delayed or Lost Parcels
If your tracking shows no movement for 10+ business days (Standard) or 5+ business days (Express) after dispatch:
- Check your tracking link for any customs hold or delivery attempt notifications.
- Contact your local post office or customs office — parcels are sometimes held without a delivery notification.
- Email us at himalayaquartzdrive@gmail.com with your order number and tracking number.
We will open an investigation with India Post. Lost parcel claims are typically resolved within 4–6 weeks. We will offer a replacement or refund once the carrier confirms the loss.
Please note: we cannot be held responsible for delays caused by customs clearance, natural events, or carrier disruptions beyond our control.
Countries We Currently Cannot Serve
We ship to 237 countries and regions worldwide. If your country is not available at checkout, please contact us at himalayaquartzdrive@gmail.com and we will do our best to assist.
Free Shipping
Standard shipping is free on all orders, regardless of order value or weight (up to 3 kg). Express shipping is available at an additional cost shown at checkout.
For any shipping queries, contact us at himalayaquartzdrive@gmail.com or via our Contact page.